Last updated: 25 August 2026
These Terms of Service (“Terms”) govern your access to and use of the Bookingly platform (“Service”), operated by Bookingly (“we”, “us”, “our”), a business operating in England and Wales. Our contact address is legal@bookingly.co.uk.
By registering an account or using the Service, you (“you”, “your”, “the Business”) agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms constitute a business-to-business (B2B) agreement. The Service is intended solely for use by business operators and their authorised staff. It is not intended for use by consumers. End customers who make bookings through a Bookingly-powered page are subject to the terms of the individual business, not these Terms.
Bookingly is a multi-tenant online booking and business management platform designed for UK-based salons, restaurants, and similar businesses. The Service includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where changes materially affect your use of the Service, we will provide reasonable advance notice by email.
The Free plan is available to all registered businesses at no cost and includes core booking functionality. Features available on the Free plan may change over time with reasonable notice.
The Pro plan provides access to advanced features including analytics, customer reviews, cover image/video, restaurant menu management, and pre-ordering. A 14-day free trial is available to new subscribers. After the trial period, £39.99 per month will be charged automatically until cancelled.
The Advertise plan allows your business to appear as a promoted partner on the booking pages of complementary local businesses within a 5-mile radius. A 14-day free trial is available to new subscribers. After the trial period, £9.00 per month will be charged automatically until cancelled.
Both the Pro and Advertise plans include a 14-day free trial for first-time subscribers to that plan. You are required to provide valid payment details to start a trial. No charge will be made during the 14-day trial period. If you cancel before the trial ends, no charge will be made. After 14 days, your paid subscription will begin automatically and your payment method will be charged on that date each month thereafter.
Bookingly facilitates deposit and payment collection between businesses and their end customers via Stripe. By enabling this feature, you agree to be bound by Stripe's terms of service. Bookingly is not a party to any contract between a business and its customers.
Any disputes regarding appointments, services, or refunds are solely between the business and its end customer. Bookingly accepts no liability for failed, disputed, fraudulent, or refunded customer payments. You are responsible for your own refund and cancellation policy with your customers.
The Advertise plan enables your business listing to appear on the booking pages of partner businesses within 5 miles. Bookingly does not guarantee a minimum number of impressions, clicks, or new bookings resulting from advertising. We do not display your listing alongside direct competitors of the same business type. Partner placement is automated and based on geographic proximity and business type. We reserve the right to adjust placement logic at any time.
You agree not to:
Violation of this section may result in immediate account suspension or termination without prior notice and without entitlement to a refund.
Your use of the Service is governed by our Privacy Policy. Where Bookingly processes personal data on your behalf (such as your customers' names, email addresses, and booking details), such processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms.
Both parties agree to comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You, as the data controller for your customers' data, are responsible for:
All intellectual property rights in the Bookingly platform, brand, software, design, and documentation are and remain owned by Bookingly or its licensors. Nothing in these Terms grants you any rights in the platform except a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own internal business purposes during the active subscription period.
You retain full ownership of your business data, customer data, and any content you upload to the platform. You grant Bookingly a limited, worldwide licence to host, store, and process that data solely as necessary to provide the Service to you.
Bookingly is provided on an “as is” and “as available” basis. We make no warranty, representation, or guarantee — express or implied — that the Service will be available at any particular time, continuously, or without interruption, errors, or defects. We do not commit to any specific uptime percentage or service level agreement (SLA).
We reserve the right to take the Service offline for maintenance, upgrades, or repairs at any time. Where reasonably practicable, we will provide advance notice of planned maintenance by email or in-dashboard notification. Emergency maintenance may be carried out without prior notice.
We shall not be liable to you for any loss, damage, costs, or expenses of any nature arising from the Service being unavailable, including but not limited to:
You are not entitled to any refund, credit, or compensation for any period during which the Service is wholly or partially unavailable, regardless of the cause or duration of the outage.
The Service relies on third-party infrastructure and services including, but not limited to, Stripe (payment processing), Clerk (authentication), Vercel (hosting), Resend (email delivery), and Neon (database). We accept no liability for any outage, failure, delay, or data loss caused by or attributable to any third-party service provider. Interruptions to these services may affect the availability or functionality of Bookingly and are outside our reasonable control.
We strongly recommend that you maintain your own backup processes for critical business data and do not rely solely on Bookingly as your only record of customer appointments or bookings. You are responsible for having alternative arrangements in place (such as a phone line or alternative booking method) in the event the Service is temporarily unavailable.
To the maximum extent permitted by applicable law, Bookingly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of bookings, loss of data, loss of goodwill, or business interruption, arising from or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total subscription fees paid by you to Bookingly in the three (3) calendar months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under English law.
You agree to indemnify, defend, and hold harmless Bookingly and its directors, employees, and agents from and against any third-party claims, proceedings, liabilities, damages, losses, and reasonable legal expenses arising directly from: (a) your material breach of these Terms; (b) your violation of any applicable law or regulation; or (c) your wilful misconduct or gross negligence in connection with your use of the Service.
This indemnity does not apply to the extent that any claim arises from Bookingly's own negligence, breach of these Terms, or wilful misconduct.
Neither party shall be in breach of these Terms or liable for any delay or failure to perform its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to: acts of God, floods, fire, earthquake, pandemic, acts of government, internet or telecommunications failures, third-party service outages (including Stripe, Vercel, or cloud infrastructure providers), or cyberattacks. The affected party shall promptly notify the other and use reasonable endeavours to mitigate the impact.
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms or the Service. Before commencing court proceedings, both parties agree to attempt to resolve any dispute in good faith through written correspondence for a period of at least 30 days.
These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Bookingly in relation to the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.
No failure or delay by Bookingly in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be construed as a waiver of any subsequent breach.
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights under them to any successor business or entity without your consent.
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except as expressly stated herein.
We may update these Terms from time to time to reflect changes in the law, our services, or our business practices. When we make material changes, we will notify you by email at least 30 days before the changes take effect. If you do not agree to the updated Terms, you must cancel your account before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you have any questions about these Terms or the Service, please contact us:
Bookingly
Legal enquiries: legal@bookingly.co.uk
Support: support@bookingly.co.uk
Website: bookingly.co.uk